NDSS Banner

FAQs

People ask a number of questions about the NDSS. We have listed some of the more frequently asked ones below. If you have a question that is not listed below, please contact us or call the Infoline on 1300 136 588.

About NDSS Questions

Q:

How do I register with the NDSS?

Q: How do I change my contact details?

Q: Where can I access the NDSS?

Q: How do I purchase products from the NDSS?

Q:

What products can I get through the NDSS and what are the costs?

Q: I have a concession card, can I get a further discount on my NDSS supplies?

Q: Is there a limit to the number of products I can purchase?

Q: If I place an order for NDSS products, can I have them sent to an address other than my usual address?

Q: How can I get a replacement NDSS card?

Q: I have a complaint, what do I do?

Q: The product I’ve just bought is faulty, what do I do?

Answers:

Q:

How do I register with the NDSS?

A:
If you have been diagnosed with diabetes and would like to access the NDSS you must:

  • complete an NDSS Registration Form
  • have it signed by your doctor or a Credentialled Diabetes Educator (CDE)
  • mail it to Diabetes Australia, GPO Box 9824 in your Capital City, OR visit the Diabetes Australia office in your Capital City.

Contact Diabetes Australia on 1300 136 588 for more information.

Back to Top
Q:

How do I change my contact details?

A:
If you are an NDSS Registrant and you need to change your contact details you can either:
 
 
 
 
Back to Top
Q:

Where can I access the NDSS?

A:
The NDSS has approximately 1700 outlets across Australia in all capital cities and some rural and remote areas. Your local Diabetes Australia organisation can put you in contact with NDSS outlets in your area.

      • ACT  Diabetes ACT
      • NSW  Diabetes Australia – NSW
      • NT  Healthy Living NT
      • QLD  Diabetes Australia – QLD
      • SA  Diabetes SA
      • TAS  Diabetes TASMANIA
      • VIC  Diabetes Australia – VIC
      • WA  Diabetes WA 

        You can phone the NDSS during business hours from anywhere in Australia on 1300 136 588 (local call cost). This number will direct your call to the nearest NDSS Agent.
    Back to Top
    Q:

    How do I purchase products from the NDSS?

    A:

    You can obtain NDSS products in person, or you can order them by mail, by phone, fax or via the internet (selected states only) and have supplies delivered to your home.

    You can purchase NDSS products in person from an NDSS Agent or Sub-Agent. Whenever you place an order you will be asked to give your NDSS registration number (on your NDSS card) and/or your Medicare card number (plus, if eligible, your DVA card number, Pension Card, Safety Net Card etc).

    A staff member will be happy to assist you with your order.

    You can download a copy of the current NDSS Order Form from this website or request one by phoning your local NDSS Agent on 1300 136 588.

    Back to Top
    Q:

    What products can I get through the NDSS and what are the costs?

    A:

    All products and prices are listed on the NDSS Order Form. The main groups of products are:

    • blood glucose testing strips
    • pen-needles and syringes
    • urine testing strips/tablets.

    Other products, such as insulin pump consumables, are available to Registrants who meet additional criteria.

    Blood testing strips

    A wide range of blood glucose testing strips is available through the NDSS.
    Strips from the NDSS are cheaper than ones you get with a prescription from your doctor.

    For example, a box of 100 strips will cost an NDSS member $14.70 without a concession card, while a box of 100 strips bought using a prescription will cost $34.20 without concession (as at June 2011). Concession card holders pay less.

    Insulin syringes and pen-needles

    All state and territory governments have agreed to fund the Registrant contribution for insulin syringes and pen-needles, as a result these are available free of charge to all insulin-requiring NDSS Registrants.

    Urine testing strip

    If you need to test your urine for ketones or glucose you can get these strips at a reduced price through NDSS.

    Back to Top
    Q:

    I have a concession card, can I get a further discount on my NDSS supplies?

    A:
    Yes, please ask the staff member serving you or read the information on the NDSS order form. The following concession cards entitle you to further subsidies:

    • Health Care Card
    • Pension/Commonwealth Seniors’ Health Card
    • Safety Net Card
    • Veterans’ Affairs Card.

     

    The subsidy varies for each concession card, so it is important that you tell the staff member which card(s) you have.

    Back to Top
    Q:

    Is there a limit to the number of products I can purchase?

    A:
    In any 180-day period, you can purchase up to the listed amounts for each of the products as follows:

    • Blood glucose strips    900
    • Insulin pen-needles and syringes  1200
    • Insulin pump consumables   90

    Back to Top
    Q:

    If I place an order for NDSS products, can I have them sent to an address other than my usual address?

    A:
    You can have your order delivered anywhere as long as the alternate address is within Australia. This commonly occurs when people are studying away from home or travelling.

    However, the NDSS is not permitted to send products overseas if you are travelling or living overseas.


    Back to Top
    Q:

    How can I get a replacement NDSS card?

    A:
    Contact your local NDSS staff for details. You can phone the NDSS during business hours from anywhere in Australia on 1300 136 588 (local call cost). This number will direct your call to your nearest NDSS Agent.


    Back to Top
    Q:

    I have a complaint, what do I do?

    A:
    Contact your local NDSS staff for details. You can phone the NDSS during business hours from anywhere in Australia on 1300 136 588 (local call cost). This number will direct your call to your nearest NDSS Agent.


    Back to Top
    Q:

    The product I’ve just bought is faulty, what do I do?

    A:
    Contact your local NDSS staff for details. You can phone the NDSS during business hours from anywhere in Australia on 1300 136 588 (local call cost). This number will direct your call to your nearest NDSS Agent.


    Back to Top