Diabetes Australia has established a network of state and territory based Agents to assist in the delivery of the NDSS.
NDSS Access Points provide information about managing diabetes, sell diabetes products and accept completed registration forms. Many pharmacies are NDSS Access Points, as are some health centres, clinics and hospitals.
To find an Access Point near you,click here
An Agent may appoint NDSS Access Points to perform a number of functions and responsibilities under the Scheme. Agents and NDSS Access Points play an important role in the delivery of the NDSS.
In this Section
What is a NDSS Access Point?
Becoming a NDSS Access Point
NDSS Access Point Guidelines (pdf)
NDSS Access Point Signage
NDSS Access Point Application (included in guidelines)
NDSS Access Point Stakeholder Reference Group Meeting
2013 NDSS Access Point Stakeholder Reference Group Meeting
On 31 July 2013, the second annual meeting of the NDSS Access Point Stakeholder Reference Group was held. The purpose of this meeting was to ensure ongoing stakeholder communication and to seek feedback from Access Points. Over 350 Access Points from all states and territories were invited to participate in this meeting. The meeting was held by videoconference and teleconference to allow representatives from all over Australia to participate. Representatives from a variety of Access Point types participated in the meeting, together with Diabetes Australia and the Department of Health and Ageing. Representatives of the Pharmacy Guild of Australia attended as observers.
Diabetes Australia and the Department of Health and Ageing provided attendees with an update on recent initiatives and changes to the NDSS. Specific matters covered included:
- the NDSS reviews of product supply and delivery arrangements, products listed on the NDSS product schedule and registrant support services, and the Integrated Review that aims to consider the collective findings and recommendations of the three reviews
- the development of a new NDSS registration form
- the development of a new, more durable, plastic registration card
- the ongoing ‘Post Market Review of Products used in the Management of Diabetes’ being undertaken by the Department of Health and Ageing.
Feedback and discussion at the meeting also covered:
- the value and importance of effective communication strategies to notify Access Points about updates and new initiatives in the NDSS
- the usefulness of the online training for pharmacy staff, the challenges for staff finding time for training during busy workdays, and the availability of online training outside the work setting (eg. via a secure log-in from home after hours)
- opportunities for NDSS marketing materials and signage in Access Points in different retail or public health environments, and the potential for pharmacies to be able to ‘order’ specific signage and materials
- the need for increased knowledge and understanding of the NDSS registration process for Access Point staff and other health professionals
- issues around eligibility and requirements for NDSS Access Points
- awareness campaigns to enhance and promote the availability of NDSS registrant support services and the NDSS Infoline to local communities with the assistance of Access Points
- discussion around registrants with Department of Veterans’ Affairs concession cards and the need for Access Points to update registrant NDSS records for any changes and to contact the NDSS Agent
- future opportunities for the NDSS to link in with other health programs, such as Clinical Interventions, Quality Use of Medicines, Section 100 and Closing the Gap.
A number of attendees raised issues specific to their Access Points and these have been directly resolved with these Access Points.