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The NDSS is administered by Diabetes Australia
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Additional FAQs for people who currently access fully subsidised CGM or Flash GM through the NDSS

The eligibility criteria for access to fully subsidised CGM and Flash GM products (i.e., no co-payment) through the NDSS have not changed for the existing categories:

If you are currently eligible for the CGM Initiative under an existing category you will continue to be able to access fully subsidised products through the NDSS for as long as you meet the eligibility criteria for that particular existing category. No action is required. If applicable, you will need to maintain valid concessional status. You will be notified when it is time to update your concessional status.


Children and young people aged under 21 years with type 1 diabetes

I’m currently under 21 years with type 1 diabetes, is my access changing?

No, your access to fully subsidised CGM or Flash GM products is not changing. You can continue to access fully subsidised products until you turn 21. No action is required.

What happens when I turn 21?

If you have type 1 diabetes, when you turn 21 your access will continue. When you turn 21 you can continue to access fully subsidised CGM or Flash GM products if you have valid concessional status. If you do not have valid concessional status, you will commence paying a co-payment equivalent to $32.50 per one month’s supply.


Children and young people under 21 years with conditions very similar to type 1 diabetes who require insulin

I’m currently under 21 years with a condition very similar to type 1 diabetes and require insulin, is my access changing?

No, your access to fully subsidised CGM or Flash GM products is not changing. You can continue to access fully subsidised products until you turn 21. No action is required.

What happens when I turn 21?

Your access to fully subsidised CGM or Flash GM products will cease when you turn 21. Please consult your diabetes health professional to discuss eligibility to continue to access subsidised CGM or Flash GM products through the NDSS


People with type 1 diabetes aged 21 years or older who have valid concessional status

I’m over 21 with type 1 diabetes and have valid concessional status, is my access changing?

No, your access to fully subsidised CGM or Flash GM products is not changing. You can continue to access fully subsidised products if you have valid concessional status. If your concessional access ends you will commence paying a co-payment equivalent to $32.50 per one month’s supply. No action is required. You will be notified when it is time to update your concessional status.

What does “valid concessional status” mean?

Valid concessional status is outlined in the following table:

Valid concessional status
Concession types
Commonwealth Seniors Health card (as issued by DHS* or DVA**)
Commonwealth Pensioner Concession card (as issued by DHS or DVA)
Commonwealth Health Care card (as issued by DHS or DVA)
DVA Gold card
DVA White card
Safety Net (CN or SN)
Identifies as an Aboriginal and/or Torres Strait Islander person

*DHS Department of Human Services
**DVA Department of Veterans’ Affairs

How do I provide information about my concessional status?

You can validate your concession details:

  • at a NDSS Access Point (usually a community pharmacy)
  • using the Personal Details Update Form (ndss.com.au/forms)
  • email info@ndss.com.au or call the NDSS Helpline on 1800 637 700.

This must include the concession card type, identifying number and the expiry date on the card.

What happens when my concessional status expires? Do I lose eligibility?

No, you will not lose eligibility if you have type 1 diabetes. If your concessional status ends you will commence paying a co-payment equivalent to $32.50 per one month’s supply.


Women with type 1 diabetes who are actively planning pregnancy

I have type 1 diabetes and am actively planning pregnancy, is my access changing?

No, your access to fully subsidised CGM or Flash GM products is not changing. You can continue to access fully subsidised products for as long as you meet the eligibility criteria for planning pregnancy.

What happens at the end of my current access period for pregnancy planning?

Please consult your diabetes health professional to discuss eligibility to continue to access subsidised CGM or Flash GM products through the NDSS.


Women with type 1 diabetes who are pregnant or immediately post-pregnancy

I have type 1 diabetes and am pregnant or immediately post-pregnancy, is my access changing?

No, your access to fully subsidised CGM or Flash GM products is not changing. You can continue to access fully subsidised products for as long as you meet the eligibility criteria for pregnancy or immediately post-pregnancy.

What happens when I’m no longer pregnant or immediately post-pregnancy?

When you no longer meet these criteria, you can continue to access fully subsidised products if you have valid concessional status. If you do not have valid concessional status, you will commence paying a co-payment equivalent to $32.50 per one month’s supply. You do not need to see your diabetes health professional to access subsidised products, this change will happen automatically.