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The NDSS is administered by Diabetes Australia
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Changes to the NDSS for Access Points from 1 March 2020

CGM Initiative—FreeStyle Libre added

Updated 24 February 2020

From 1 March 2020, FreeStyle Libre flash glucose monitoring (Flash GM) system will be included on the list of products subsidised for all people eligible to participate in the CGM Initiative.

Updated Continuous and Flash Glucose Monitoring Access forms are available.

From 1 March 2020, the Australian Government is streamlining the eligibility criteria to access subsidised products through the Continuous Glucose Monitoring (CGM) Initiative.

Starting 1 March 2020, people aged 21 years or older with type 1 diabetes, with valid concessional status, will no longer need to demonstrate ‘high clinical need’ to access subsidised products from the CGM Initiative. The updated Access form for people aged 21 years and older, with valid concessional status, is available.

To submit an application under the streamlined eligibility criteria people will need to use the new application form.

How to activate the FreeStyle Libre sensor

To activate the FreeStyle Libre sensor, participants in the CGM Initiative can either:


  • once approved as an eligible registrant, you can order a free FreeStyle Libre Reader by calling the product manufacturer directly via the Abbott Diabetes Care Helpline on 1800 801 478, rather than through NDSS Access Points.

How do I respond to people registered with the NDSS if they have questions?

People with queries about the CGM Initiative—such as how they can register, who is eligible, what products are available, or the difference between individual products—should be directed to the NDSS website ( or the NDSS Helpline on 1800 637 700.

How can I get more information about FreeStyle Libre or the CGM Initiative?

NDSS Access points can obtain further information about the CGM Initiative and the NDSS by:

  • visiting the NDSS website at
  • calling the NDSS Helpline on 1800 637 700
  • visiting the Abbott Diabetes Care website for product information about FreeStyle Libre—

Frequently asked questions

Do you have any questions about the changes to the CGM Initiative from 1 March 2020? Read our frequently asked questions here:

Expansion of the CGM Initiative—announced 25 November 2018

28 February 2019

More people now eligible for fully subsidised CGM through the NDSS.

Changes to some NDSS products from 1 December 2018

Updated 9 November 2018

Reduced NDSS co-payments

Some NDSS products will become more affordable for many people with diabetes from 1 December 2018.

The cost of a number of NDSS products will either remain the same or reduce:

  • Blood glucose test strips and urine test strips:
    • cost to the registrant is reduced for all people without a concession card
    • cost to the registrant is reduced for most people with a concession card
  • Insulin pump infusion sets and reservoirs:
    • no cost changes to the registrant for people without a concession card
    • the cost to the registrant is reduced for all people with a concession card
  • Insulin syringes and pen needles:
    • no change
    • co-payments for insulin syringes will continue to be subsidised by State or Territory Governments.

Read more about the reduced NDSS co-payments.

Changes to NDSS products

Some changes will also be made to certain insulin syringes and some blood glucose test strips on the list of products available through the NDSS:

Most people with diabetes registered with the NDSS will not be affected by the product changes.

The changes include:

  • Several new brands of blood glucose test strips and insulin syringes will be added.
  • Some existing brands of blood glucose test strips and insulin syringes will be removed. People with diabetes who are affected will still be able to access the same types of subsidised products they need, but some brands of products will change. If someone’s usual brand is no longer subsidised through the NDSS, they can access a clinically equivalent NDSS product.
  • There will be no changes to urine ketone test strips, insulin pump consumables & continuous glucose monitoring products.

To see if a product is changing, please see the information for people with diabetes about The National Diabetes Services Scheme is undergoing some improvements.

Access Point stock

There is a transition period, from 1 December 2018 to 28 February 2019.

During this transition period, you will be able to sell existing stock that is being removed from the NDSS product list to NDSS customers. Improvements have been made to the NDSS ordering system to provide flexibility in stock management to Access Points, so that discontinued items sold to customers may be resupplied by an equivalent product that is listed on the new NDSS Product Schedule.

Details have been communicated to all Access Points and you are encouraged to monitor Announcements published on NDSS Connect for further information.

To assist your customers impacted by the changes to available products, we suggest you, support your customers to make the necessary changes before existing stock of items being removed from the list of products available through the NDSS is exhausted. It would also be appropriate for you to encourage your affected customers to talk to their health care professional for further advice about changing blood glucose strips, as well as insulin syringes if applicable.

Free blood glucose meters

Customers will be eligible to receive a free blood glucose meter, if necessary. To find out which meters are suitable for the blood glucose test strips, read the How to access a free blood glucose meter.

We are here to help. Please call the NDSS Helpline on 1800 637 700 for more information. You can also refer your customers to the NDSS Helpline or the NDSS website at

You can find more information about the changes in the following fact sheets, FAQs and communication:

To view the changes announced on the Department of Health’s website.