Important Changes to the NDSS

Updated 04 November 2016

Important notice about NDSS product supply and delivery

There have been changes to the way NDSS products are supplied and delivered.

What this means for people with diabetes:

Consumers will now receive all NDSS products, including insulin pump consumables (IPCs), through NDSS Access Points, usually your local community pharmacy.

If you do not know where your nearest NDSS community pharmacy is located, you can check on the NDSS website at ndss.com.au or call the NDSS Helpline on 1300 136 588.

Changes to the NDSS

The Australian Government implemented changes to the NDSS from 1 July, 2016. Under these changes, NDSS products are no longer distributed through Diabetes Australia and state and territory diabetes organisations.

Diabetes Australia and state and territory diabetes organisations will continue to deliver NDSS support and education services for people living with all types of diabetes.

From 1 July 2016, NDSS products, such as needles, syringes, blood glucose test strips and urine test strips will be available from NDSS Access Points, usually your local community pharmacy.

In addition, insulin pump consumables are now available from Access Points. If an Access Point does not stock the product, they can be ordered by and delivered to the Access Point, usually within 24-48 hours. People using an insulin pump are encouraged to speak to their local Access Point about their requirements.

The Australian Government has also made changes to access to subsidised test strips for people with type 2 diabetes who do not use insulin. From 1 July 2016, all people with type 2 diabetes who are not using insulin can purchase subsidised blood glucose testing strips for an initial period of six months.

For example, if you purchased blood glucose test strips on 3 July 2016, you will have access until 2 January 2017. If you purchased them on 1 August 2016, you will have access until 31 January 2017.

If your doctor, credentialled diabetes educator or nurse practitioner decides that it is necessary for you to continue to monitor your blood glucose levels, they will need to sign an NDSS Blood Glucose Test Strip Six Month Approval form. This will mean you can access subsidised blood glucose test strips for a further six month period. You will need to bring this signed form to your pharmacy.

It is recommended that people with type 2 diabetes have an HbA1c test at least every six months. This will give you an opportunity to discuss your need to monitor your blood glucose levels as part of your diabetes management.

It’s important to talk to your doctor, credentialled diabetes educator or nurse practitioner if you are concerned about these changes. There are no limits to the number of blood glucose test strip approvals that may be granted as long as there is a need for you to continue to monitor your blood glucose levels.

You can access the form here.

These changes will not affect people with diabetes using insulin, or people with gestational or other diabetes.

Please contact the NDSS Helpline on 1300 136 588 if you have any questions or concerns.

A letter was sent by the Department of Health to people with diabetes registered on the NDSS, health professionals, and NDSS pharmacy Access Points. You can see copies of those letters below.

Letter for people with diabetes registered on the NDSS

Letter for people purchasing insulin pump consumables

Letter for health professionals

Letter for NDSS Access Points Attachment of Access Point letter

Brochure about the NDSS

All NDSS Community Pharmacies were sent a letter in June 2016 with a Direct Debit Request form. This form can be found here.

A list of answers to questions frequently asked by Access Points is available here

To view the changes announced on the Department of Health’s website, click here.

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