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The NDSS is administered by Diabetes Australia
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COVID-19 (coronavirus): Planning for diabetes products


The Australian Government is taking a range of actions to protect the Australian community from the spread of COVID-19 (coronavirus).

For people with diabetes, the Department of Health has advised Diabetes Australia that there are no current shortages or supply issues with products or insulin and other diabetes medicines.

We recognise that people with diabetes may be concerned about their risk, and also the availability of their National Diabetes Services Scheme (NDSS) products and supplies, as well as insulin and other essential medicines.

Most people are continuing to order their NDSS products and diabetes medicines as usual. This ensures enough products are available for everyone.

What does this mean for you?

People with diabetes are advised to order their NDSS products and diabetes medicines as usual. Nothing has changed.

Unfortunately, some people are ordering more product than they would normally and keeping this extra stock at home. Accessing more NDSS products than usual may affect your annual product limits. There is no need to stockpile.

Also, some NDSS products, and diabetes medicines, expire sooner than others. Pharmacies may not keep products with shorter expiry dates on their shelf. Rather, they order these products when requested. Ordered products are usually delivered to your pharmacy for collection within 24 to 48 hours.

Where can I find information about COVID-19?

For more information, visit the Australian Government’s Coronavirus information page at This page is updated regularly.

If you have questions about COVID-19, please call the Australian Government’s Coronavirus Health Information Line on 1800 020 080. The helpline operates 24 hours a day, seven days a week.

For more information, visit our COVID-19 and diabetes information page.

The NDSS is with you

If you need a bit of extra support, or you are struggling with your diabetes management during this time, please don’t hesitate to reach out to our NDSS Helpline on 1800 637 700 to speak to a health professional.