Medtronic has identified a software issue that could prevent the internal battery from charging. Should this software issue occur, an alarm is triggered and the user will see a ‘Power error detected’ message displayed on the pump screen.
If a pump experiences Power Error 25, the user should contact the 24 Hour Helpline, who will troubleshoot to determine the cause of the Power Error 25 alarm and guide the user to perform a pump reset process which will reset the condition that causes the software anomaly to occur. If necessary the 24 Hour Helpline will offer to replace the insulin pump with a pump that has software version 2.9.
If you have any questions, please contact our Helpline at 1800 777 808, option 1.
The TGA Reference number is RC-2017-RN-00167-1.