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The NDSS is administered by Diabetes Australia
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Telehealth and diabetes


People with diabetes need regular access to their doctor (GP or specialist), their credentialed diabetes educator (CDE) and other health professionals to help manage their diabetes and stay healthy.

In response to COVID-19 the Australian Government is introducing new telehealth services to allow people to have medical, nursing and allied health consultations with their healthcare team without leaving home.

This will make it easy for you to speak with your doctor or diabetes health professional in a telephone or video consultation while you stay at home.

People with diabetes will be able to have telephone or video consultations with GPs, CDEs, nurse practitioners, psychologists and other allied health professionals. This will help people to continue to access essential health services and reduce potential exposure to COVID-19.

Access to these Medicare-funded telehealth services is available from 30 March 2020 until 30 September 2020. All services will be bulk billed so there should be no cost to you.

People with diabetes requiring a medical or other health consultation are encouraged to contact their health professional and discuss telehealth options.

To find out more, please visit the Department of Health website at

For more information, visit our COVID-19 and diabetes information page.

If you need a bit of extra support, or you are struggling with your diabetes management during this time, please don’t hesitate to reach out to our NDSS Helpline on 1800 637 700 to speak to a health professional.