Product and Supply

NDSS Order Forms

Available Products

The NDSS gives you access to a large range of subsidised products that help you to affordably self-manage your diabetes. These products include:

  • subsidised blood glucose testing strips (restrictions apply to people with type 2 diabetes who do not use insulin)
  • subsidised urine testing strips
  • free insulin syringes and pen needles (if you require insulin or an approved non-insulin injectable medication)
  • subsidised insulin pump consumables (for approved persons with type 1 diabetes and gestational diabetes).

You do not need a prescription from your doctor to purchase products through the NDSS.

Medications (including insulin) are not available through the NDSS.

Buying blood glucose testing strips and urine testing strips through the NDSS is cheaper than getting them on prescription through your doctor. State and territory governments have agreed to cover the co-payments for insulin needles or syringes purchased through the NDSS in their jurisdiction. This effectively means the needles and syringes are “free” to eligible people registered on the NDSS.

You can get a further discount on some NDSS products if you hold one of the following concession cards:

  • Health Care card
  • Pensioner concession card
  • Safety Net card
  • Department of Veterans’ Affairs card.

There are limits to the number of products you may purchase on the NDSS. These limits are:

  • 900 strips and/or
  • 1200 sharps or
  • 90 cannulae and/or
  • 90 reservoirs/cartridges

per 180 day period. We understand that some people may require more products to manage their diabetes. If you require further assistance with accessing products to manage your diabetes, please contact the NDSS on 1300 136 588 or at

Purchasing Products

You must be registered with the NDSS to purchase products through the NDSS. You can obtain all NDSS products through Access Points.

To access Insulin Pump Consumables (IPCs), you will need to complete an IPC Assessment form. You can find this in the Manage Your Registration section of this website.

If you have type 2 diabetes and do not use insulin, and require additional access to blood glucose testing strips, you can find the Blood Glucose Test Strip Six Month Approval form in the Manage Your Registration section. This form must be signed by a health professional.

For further information you can contact the NDSS Helpline on 1300 136 588.

You can find an Agent or Access Point using our Online Services Directory at

The product order forms are available at the top of this page.

Delivery timeframes do apply, and may take up to 2 weeks.

Exchanges on NDSS products that have been incorrectly ordered are not permitted. In addition, some products may have a use-by date so take care not to over-order these items to avoid unnecessary wastage.

NDSS products are for personal use only and may not be resold or distributed.

Changing Delivery Address

Sometimes you may need to have your NDSS products sent to an address that is different from your usual address. If this is the case, please call our Helpline on 1300 136 588 to give them your postal address.

Access to the NDSS is only available while you’re living in Australia.

If you’re travelling or living overseas, the NDSS is not permitted to send products to you. Before travelling, please review your product requirements. You can buy up to 6 months’ worth of products to take with you, but is also advisable to have a letter from your doctor to ensure you get through customs. For more information, see the Travel and Diabetes section of this website or call the NDSS Helpline on 1300 136 588.

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