Product and Supply

NDSS Order Forms

Available Products

The NDSS gives you access to a large range of subsidised products that help you to affordably self-manage your diabetes.

These products include:

  • subsidised blood glucose testing strips (BGTS), restrictions apply to people with type 2 diabetes who do not use insulin
  • subsidised urine testing strips
  • free insulin syringes and pen needles, if you require insulin or an approved non-insulin injectable medication
  • subsidised insulin pump consumables (IPC), for approved persons with type 1 diabetes and gestational diabetes
  • subsidised continuous glucose monitoring (CGM) products, for eligible and approved people with type 1 diabetes and ‘other’ eligible conditions.

Medications (including insulin) are not available through the NDSS.

You can get a further reduction on some NDSS products if you hold one of the following concession cards:

  • Health Care card
  • Pensioner concession card
  • Safety Net card
  • Department of Veterans’ Affairs card.

State and Territory governments have agreed to cover the co-payments for insulin needles or syringes purchased through the NDSS. This effectively means the needles and syringes are “free” to eligible people registered on the NDSS.

Access to the NDSS is only available while you’re living in Australia.

If you’re travelling or living overseas, the NDSS is not permitted to send products to you. Before travelling, please review your product requirements. You can buy up to 6 months’ worth of products to take with you, but is also advisable to have a letter from your doctor to ensure you get through customs. For more information, see the Travel and Diabetes section of this website or call the NDSS Helpline on 1300 136 588.

Purchasing Products

You must be registered with the NDSS to purchase products through the NDSS.

There are limits to the number of products you may purchase through the NDSS in a 180 day period. These limits are:

  • 900 strips and/or
  • 1200 sharps or
  • 90 IPC cannulae and/or
  • 90 IPC reservoirs/cartridges

NDSS products are for personal use only and may not be resold or distributed. Products have a use-by date so take care not to over-order these items to avoid unnecessary wastage.

You can purchase all NDSS products through your local Access Point. Most community pharmacies are NDSS Access Points.

You can find your closest Access Point by calling our Helpline on 1300 136 588 or using our Online Services Directory at osd.ndss.com.au

If your Access Point needs to order your product, for example insulin pump or continuous glucose monitoring consumables from a wholesaler, Please ensure that you order ahead of time to ensure uninterrupted use of your insulin pump or CGM device.

Products are generally available within 24-48 hours within metropolitan areas but may take longer in regional and remote areas. Please speak with the staff at your local Access Point if you have any questions on the availability of NDSS Products or call the NDSS Helpline on 1300 136 588.

If you have type 2 diabetes and do not use insulin, and require access to blood glucose testing strips, you will need to complete the Blood Glucose Test Strip Six Month Approval form.

Access to syringes or pen needles is restricted to people using insulin or an approved non-insulin injectable medication, such as Byetta or Victoza. To access syringes or pen needles you will need to complete a Change of Medication form.

Access to Insulin Pump Consumables (IPCs) is restricted to people with type 1 diabetes and gestational diabetes. To access IPCs you will need to complete an IPC Assessment form.

Access to Continuous Glucose Monitoring (CGM) devices is restricted to eligible and approved people with type 1 diabetes and ‘other’ eligible conditions. To access CGM products you will need to complete a CGM Eligibility Assessment Form.

All forms must be signed by a health professional.

You can find these forms in the Manage Your Registration section of this website.

For further information you can contact the NDSS Helpline on 1300 136 588.

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