Product and Supply

NDSS Order Forms

Available Products

The NDSS gives you access to a large range of subsidised products that help you to affordably self-manage your diabetes. These products include:

  • subsidised blood glucose testing strips (restrictions apply to people with type 2 diabetes who do not use insulin)
  • subsidised urine testing strips
  • free insulin syringes and pen needles (if you require insulin or an approved non-insulin injectable medication)
  • subsidised insulin pump consumables (for approved persons with type 1 diabetes and gestational diabetes).

You do not need a prescription from your doctor to purchase products through the NDSS.

Medications (including insulin) are not available through the NDSS.

Buying blood glucose testing strips and urine testing strips through the NDSS is cheaper than getting them on prescription through your doctor. State and territory governments have agreed to cover the co-payments for insulin needles or syringes purchased through the NDSS. This effectively means the needles and syringes are “free” to eligible people registered on the NDSS.

You can get a further discount on some NDSS products if you hold one of the following concession cards:

  • Health Care card
  • Pensioner concession card
  • Safety Net card
  • Department of Veterans’ Affairs card.

There are limits to the number of products you may purchase through the NDSS in a 180 day period . These limits are:

  • 900 strips and/or
  • 1200 sharps or
  • 90 cannulae and/or
  • 90 reservoirs/cartridges

We understand that some people may require more products to manage their diabetes. If you require further assistance with accessing products to manage your diabetes, please contact the NDSS on 1300 136 588 or at ndss@diabetesaustralia.com.au.

Purchasing Products

You must be registered with the NDSS to purchase products through the NDSS. You can obtain all NDSS products through Access Points.

Access to Insulin Pump Consumables (IPCs) is restricted to people with type 1 diabetes and gestational diabetes. To access IPCs you will need to complete an IPC Assessment form. You can find this in the Manage Your Registration section of this website.

In certain circumstances, people who have been diagnosed with ‘other diabetes’ and ‘hard to manage’ type 2 diabetes can request special consideration from the Commonwealth to access IPCs through the NDSS. If you wish to apply for special consideration for access to subsidised IPCs through the NDSS, you will need to provide the following information to **NDSS Administration, GPO Box 3156, Canberra, 2601 or email ndss@diabetesaustralia.com.au:

  • your name
  • your contact details, including your address and daytime telephone contact number
  • a letter from your doctor outlining the nature of your medical condition and why you need special consideration to access subsidised products through the NDSS.

Your request will be considered and further information may be requested to support your application. You will be advised of the outcome of your application within 30 days.

If you have type 2 diabetes and do not use insulin, and require additional access to blood glucose testing strips, you can find the Blood Glucose Test Strip Six Month Approval form in the Manage Your Registration section. This form must be signed by a health professional.

For further information you can contact the NDSS Helpline on 1300 136 588.

You can find an Access Point using our Online Services Directory at osd.ndss.com.au

The product order forms are available at the top of this page.

If your Access Point needs to order your product from a wholesaler, delivery timeframes do apply. Products are generally available within 24-48 hours within metropolitan areas but may take longer in regional and remote areas.

Products have a use-by date so take care not to over-order these items to avoid unnecessary wastage.

NDSS products are for personal use only and may not be resold or distributed.

Changing Delivery Address

Sometimes you may need to have your NDSS products sent to an address that is different from your usual address. If this is the case, please call our Helpline on 1300 136 588 to give them your postal address.

Access to the NDSS is only available while you’re living in Australia.

If you’re travelling or living overseas, the NDSS is not permitted to send products to you. Before travelling, please review your product requirements. You can buy up to 6 months’ worth of products to take with you, but is also advisable to have a letter from your doctor to ensure you get through customs. For more information, see the Travel and Diabetes section of this website or call the NDSS Helpline on 1300 136 588.

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