State and Territory Agents and Access Points

If you are registered with the NDSS, you will access the NDSS through state and territory agents and access points.

NDSS Agents

Agents are the diabetes organisations which support the delivery of the NDSS. There are agents in each state and territory, as well as two health professional bodies, that all help in providing NDSS services.

Health professional agents draw upon the expertise of their members to provide the best possible clinical, scientific and strategic advice for the development and delivery of the NDSS.

State and territory agents provide support services to people with diabetes. Each state and territory also has a separate membership program. These memberships, which are based on regular payments, provide a wide range of benefits.

Membership with your agent is optional, and you do not need to be a member of your agent to access the NDSS – you just have to be registered with the NDSS.

You can find your closest agent by phoning our Helpline.

The name and website for all the agents are also listed below.

New South Wales and the Australian Capital Territory
Diabetes NSW & ACT

Northern Territory
Healthy Living NT

Diabetes Queensland

South Australia
Diabetes SA

Diabetes Tasmania

Diabetes Victoria

Western Australia
Diabetes WA

Health Professional Bodies

Australian Diabetes Society

Australian Diabetes Educators Association

NDSS Access Points

For information on the changes to the NDSS, click here

NDSS Access Points are appointed and overseen by state and territory agents. You can obtain all NDSS products through Access Points in all states and territories. Most community pharmacies are NDSS Access Points.

You can find your closest Access Point by calling our Helpline on 1300 136 588 or using the Online Services Directory at

A new NDSS agreement came into effect on 1 July 2016. New Access Point agreements and guidelines are being developed by the Commonwealth to reflect the requirements of the new NDSS agreement, and these are expected to be available in December 2016.The Commonwealth has requested that the appointment of all new Access Point applications received after 30 June 2016, be put on hold until the 2016-20 Access Point agreement and guidelines are available.

As a result, the NDSS will not be able to process any applications received from 1 July, 2016.

For more information on how to apply to become an Access Point please contact the NDSS Helpline on 1300 136 588. You can also download the 2011-16 Access Point Guidelines and Application Form. When the 2016-20 Access Point agreement and guidelines are available, they will be accessible through the NDSS website.

Details of the 2016 annual survey of NDSS Access Points may be found in the News section of this website.

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