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For NDSS for Access Points

Dexcom G5 Mobile CGM system—DELISTING

Updated 8 February 2022

Changes from 1 March 2022

From 1 March 2022, the Dexcom G5 Mobile CGM system (Dexcom G5 Mobile sensor and transmitter products) will be removed from the range of devices available through the NDSS and will no longer be available through NDSS Access Points.

The delisting of Dexcom G5 follows the announcement by AMSL Diabetes that it is discontinuing sales of Dexcom G5 products in Australia.

Dexcom G6 CGM system

To coincide with the delisting of Dexcom G5, from 1 March 2022, the Dexcom G6 CGM system will be available through the NDSS to all people who meet the eligibility criteria.

Note: Dexcom G6 products have been available to access on a limited basis for Tandem t:slim X2 insulin pump users only since 18 January 2021. From 1 March 2022, this restriction will be removed and Dexcom G6 will be available to all people who meet the eligibility criteria and choose this device in consultation with their diabetes health professional.

Current users of the Dexcom G5 Mobile CGM system

In order to ensure that access to CGM products and continuity of care is maintained for users of Dexcom G5, the NDSS is supporting people with diabetes through the change to a replacement device.

Users of Dexcom G5, will be automatically updated to Dexcom G6 on 1 March 2022. There is no requirement for these people to see their diabetes health professional. However, if people have concerns, questions or require assistance transitioning to the new device, or wish to discuss using an alternate device, they should make an appointment with their diabetes health professional as soon as possible.

How do I respond to people registered with the NDSS if they have questions?

People with queries—such as how they can register, who is eligible, what products are available, or the difference between individual products—should be directed to the NDSS website ( or the NDSS Helpline on 1800 637 700.

How can I get more information?

NDSS Access points can obtain further information by:

  • visiting the NDSS website at
  • calling the NDSS Helpline on 1800 637 700.

Related resources

Diabetes Australia acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of this Country. We recognise their connection to land, waters, winds and culture. We pay the upmost respect to them, their cultures and to their Elders, past and present. We are committed to improving health outcomes for all Aboriginal and Torres Strait Islander people affected by diabetes and those at risk.

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