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Disclaimer and copyright

This website is administered by Diabetes Australia.

The NDSS is an Australian Government Initiative that commenced in 1987 and is administered by Diabetes Australia.


The information contained in this website is meant to be helpful as a general guide. It is not a substitute for medical advice and it should not be used to change medical therapy. Talk to your health professional about your individual medical needs.

For a specific health problem, consult your doctor or contact a diabetes educator in your state or territory. Diabetes educators can be contacted through the NDSS Helpline on 1800 637 700.

While the NDSS team make every attempt to ensure material provided on this site is accurate, current and complete, it should be considered carefully to evaluate its relevance to your purposes.

The NDSS is not liable for any error or omission on this website or for any injury, loss or damage incurred by reliance on the information or advice provided on these pages.

The NDSS website contains links to other external websites. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website active and running smoothly. However, the NDSS takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues which may be beyond our control.

Website content

We provide this website to inform the public and to provide guidance to health professionals, NDSS Agents and Access Points.

We frequently update our content. Please return to the site regularly to ensure you have the latest advice.

The material on this website may include the views or advice of third parties. These do not necessarily reflect the views of Diabetes Australia.

Security of our websites

We apply a range of security controls to protect our websites from unauthorised access. However, you should be aware that the internet is an insecure public network. Communications to and from this website may be intercepted or altered in transit.

Diabetes Australia accepts no liability for any interference with or damage to your computer system, software or data occurring in connection with, or relating to, this website or its use.

This website is maintained by Diabetes Australia. Unless otherwise indicated, we reserve all copyright in the content and design of this website. Diabetes Australia owns all such copyright or uses it under licence or applicable law.

Except where otherwise indicated, you can download, display, print and reproduce the whole or part of this content in unaltered form for your own personal use or internal use within your organisation. You must retain this copyright notice and all disclaimer notices as part of any reproduction.

You are not permitted to use any photographic images on this website.

You must not use the whole or any part of the content on this website for any commercial purpose.

Apart from any use permitted by the Copyright Act 1968 (for example, ‘fair dealing’) or allowed by this copyright notice, all other rights are reserved.

Where a third party holds copyright in content on this website, the copyright remains with that third party. Their permission may be required and you should contact them directly.


Diabetes Australia owns a number of trademarks, including “DIABETES AUSTRALIA”, “NDSS – NATIONAL DIABETES SERVICES SCHEME”, the turnaround arrow device, the triangle device and the cinquefoil device, and reserves all rights in relation to them. Without limiting our other rights, these trademarks must not be used without the prior written approval of Diabetes Australia.

Other product and company names referred to on this website may be trademarks owned by third parties.

All requests and enquiries in relation to trademarks must be in writing and directed to:

Deputy General Manager
Diabetes Australia
GPO Box 3156
Canberra ACT 2601

Linking policy

NDSS links to other sites

In general we only link to government or not-for-profit websites. To request a link be included from this website to your website, please email [email protected] indicating your website URL, the nature of your website, and the proposed link format. Due to the volume of requests we receive, we can only respond to those websites whose request is successful. Diabetes Australia retains the sole discretion as to whether, and if so when, to include a link from this website to external websites.


If you have any questions relating to this website, please email [email protected].

NDSS Cancellation and Refund Policy

If an error was made in your booking to an NDSS event, program or service, please contact the NDSS Helpline on 1800 637 700 or [email protected] at least 24 hours prior to the event date. You will need the following information to allow the cancellation and refund to take place:

  • Full name of person who paid for the event
  • Name and date of the event
  • Date the booking was made
  • Receipt number
  • Contact details to allow Diabetes Australia to contact you to complete the process.

If the refund is approved, any original receipt issued becomes void and invalid. A new receipt may be issued accordingly.

Diabetes Australia, as the administrator of the NDSS, is under no obligation to provide refunds due to a change of heart, but will endeavour to ensure that any genuine cancellations are rectified.

Diabetes Australia acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of this Country. We recognise their connection to land, waters, winds and culture. We pay the upmost respect to them, their cultures and to their Elders, past and present. We are committed to improving health outcomes for all Aboriginal and Torres Strait Islander people affected by diabetes and those at risk.

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