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Registration of people with diabetes with the NDSS

The NDSS delivers information, support services as well as subsidised products across Australia to all eligible people with diabetes, including women diagnosed with gestational diabetes.

This video explains the benefits of registering with the NDSS.

It is crucial that people with diabetes register with the NDSS so they can access information, support services and subsidised products.

The NDSS can help your patients stay on top of their diabetes. Registration is free and it will give them access to a great range of services including diabetes programs, information, resources, peer support and subsidised diabetes products.

The NDSS Registration Form can be completed and certified online by authorised health professionals through the NDSS Health Professional portal or by using the form available to print from the NDSS website.

If you complete the form online through the NDSS Health Professional portal, the form will be processed, and if all required information is supplied, confirmed within minutes. Your patient’s NDSS registration number will be automatically issued via text within minutes to them, allowing them to make subsidised purchases through an NDSS Access Point (usually a community pharmacy) the same day. If a printed form is submitted, it can take up to seven days on receipt, to be processed and confirmation sent.

After a person has been registered with the NDSS, they will receive a:

  • SMS—containing their NDSS registration number
  • email—with their NDSS registration number and helpful information on how to access NDSS products and services to help self-manage their diabetes
  • letter—containing their NDSS card and a letter with information on how to access NDSS products and services to help them self-manage their diabetes.

The NDSS provides products at subsidised prices to people who register for the Scheme, including blood and urine monitoring strips, and for eligible registrants, syringes, pen needles and insulin pump consumables. Products can be purchased over the counter at NDSS Access Points (usually a community pharmacy) around Australia

We provide a range of support services to help people manage and understand their diabetes. These include:

  • the NDSS Helpline on 1800 637 700 for advice on diabetes management
  • information on diabetes product use
  • a range of diabetes programs to help people learn more about managing their diabetes including healthy eating, physical activity and group and peer support services
  • resources on a variety of subjects and for key audiences, such as older people, women with diabetes and pregnancy planning, translated resources and youth diabetes management.

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Diabetes Australia acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of this Country. We recognise their connection to land, waters, winds and culture. We pay the upmost respect to them, their cultures and to their Elders, past and present. We are committed to improving health outcomes for all Aboriginal and Torres Strait Islander people affected by diabetes and those at risk.

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