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About the NDSS

The National Diabetes Services Scheme (NDSS) is an initiative of the Australian Government that commenced in 1987 and is administered by Diabetes Australia.

Our aim

The NDSS aims to enhance the capacity of people with diabetes to:

  • understand and self-manage their life with diabetes
  • access services, support and subsidised diabetes products.

If you are living with diabetes and registered with the NDSS, you can access our services through:

  • Access Points, usually community pharmacies
  • NDSS Agents, usually your local diabetes organisation.

The NDSS provides:

  • support services for practical help and guidance
  • diabetes health information and resources
  • subsidised diabetes products.

NDSS subsidised products are available through NDSS Access Points. To access these products, you need to register with the NDSS.

Where can you get NDSS products?

You can order your supplies at a NDSS Access Point (usually a community pharmacy). To find a community pharmacy in your area:

To help you self-manage your diabetes, the NDSS gives you access to a range of subsidised products. These products include:

  • blood glucose monitoring strips (restrictions apply to people with type 2 diabetes who do not use insulin)
  • urine monitoring strips
  • insulin syringes and pen needles (if you need insulin or approved non-insulin injectable medications)
  • insulin pump consumables (for people with type 1 diabetes who meet certain eligibility criteria)
  • continuous and flash glucose monitoring products (for people with type 1 diabetes and specific ‘other’ conditions who meet certain eligibility criteria).

Read more about NDSS products.

The NDSS provides access to support and information services, diabetes programs and subsidised products to assist people to self-manage their life with diabetes.

Need more help?

The NDSS Helpline on 1800 637 700 can provide advice on:

  • managing your diabetes
  • available diabetes programs.


Your personal details are protected by the Privacy Act 1988. For further information on how we deal with personal information under the Privacy Act, read our privacy policy.

Diabetes Australia acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of this Country. We recognise their connection to land, waters, winds and culture. We pay the upmost respect to them, their cultures and to their Elders, past and present. We are committed to improving health outcomes for all Aboriginal and Torres Strait Islander people affected by diabetes and those at risk.

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