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NDSS Helpline

The NDSS Helpline service is for people with diabetes, their family members and carers, health professionals, and pharmacies (Access Points).

You can call the NDSS Helpline on 1800 637 700 to:

  • get advice on diabetes self-management
  • talk to a health professional about managing your diabetes
  • learn more about NDSS products
  • request a replacement registration card
  • update your contact details.

Contact the NDSS Helpline

Use our online enquiries form to contact the NDSS Helpline.

Call the NDSS Helpline on 1800 637 700

Extra support

We are extending the hours for the NDSS National Helpline 1800 637 700 to be able to give greater support for people with diabetes during the COVID-19 pandemic.

The new hours are:

Monday to Friday – 8:30am to 8:00pm
Saturday – 9:00am to 2:00pm

If you have any questions about COVID-19 and your diabetes, you need a bit of extra support, or you are struggling with your diabetes management during this time—please don’t hesitate to call the Helpline on 1800 637 700 where you can:

  • talk to a health professional about managing your diabetes
  • get advice about specific diabetes information related to COVID-19
  • find out how to access health services and support during this time
  • discuss access to NDSS products and diabetes medications.

Translating and Interpreting Service (TIS) instructional imageDo you need an interpreter to talk to the NDSS Helpline?

You can call the Translating and Interpreting Service (TIS) on 131 450. State your language. Wait to be connected to an interpreter, then and ask for 1800 637 700.

If you are hearing or speech impaired:

  • access the TTY (teletypewriter) on 133 677
  • Speak and Listen on 1300 555 727
    or
  • National Relay Service then enter the number 1800 637 700.

How we can help you

When you are registered with the NDSS you have access to support programs and services, as well as subsidies for diabetes-related products such as needles and syringes.

The NDSS provides a range of support services to help you, your family and your carers learn more about managing life with diabetes. These support services are administered by your local diabetes organisation.

These support services are generally provided free or at a minimal cost to people who are registered with the NDSS.

Register with the NDSS.

Read more about our support programs.