The NDSS Helpline service is for people with diabetes, their family members and carers, health professionals, and pharmacies (Access Points).
You can call the NDSS Helpline on 1300 136 588 to:
- get advice on diabetes self-management
- talk to a health professional about managing your diabetes
- learn more about NDSS products
- request a replacement registration card
- update your contact details.
Contact the NDSS Helpline
Use our online enquiries form to contact the NDSS Helpline.
Call the NDSS Helpline on 1300 136 588
The NDSS Helpline is available:
- 8:30am to 5pm Monday to Friday
- 9am to 12pm on Saturdays and national public holidays.
Do you need an interpreter to talk to the NDSS Helpline?
You can call the Translating and Interpreting Service (TIS) on 131 450. State your language. Wait to be connected to an interpreter, then and ask for 1300 136 588.
If you are hearing or speech impaired:
- access the TTY (teletypewriter) on 133 677
- Speak and Listen on 1300 555 727
- National Relay Service then enter the number 1300 136 588.
How we can help you
When you are registered with the NDSS you have access to support programs and services, as well as subsidies for diabetes-related products such as needles and syringes.
The NDSS provides a range of support services to help you, your family and your carers learn more about managing life with diabetes. These support services are administered by your local diabetes organisation.
These support services are generally provided free or at a minimal cost to people who are registered with the NDSS.
Read more about our support programs.