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NDSS Helpline

Call the NDSS Helpline on 1800 637 700 or email [email protected]

The NDSS Helpline service is for people with diabetes, their family members and carers, health professionals, and pharmacies (Access Points).

You can call the NDSS Helpline on 1800 637 700 to:

  • talk to a health professional about managing your diabetes
  • get advice on diabetes self-management
  • learn more about NDSS products, services and programs
  • request a replacement registration card
  • update your contact details.

Save time by contacting us online with My NDSS

Create an account or log in to the My NDSS portal where you can:

  • instantly update your contact details
  • view a digital copy of your registration card
  • request a replacement registration card
  • easily view your product purchase history and eligibility
  • manage bookings for our support programs
  • submit a ‘contact us’ form for general queries about NDSS.

Online enquiries form

The online enquiries form can also be used for general queries about NDSS.

Call the NDSS Helpline on 1800 637 700 or email [email protected]

Helpline hours

The NDSS Helpline on 1800 637 700 or email [email protected] is available to support you:

Monday to Friday – 8:30am to 8:00pm
Saturday – 9:00am to 2:00pm

Do you need an interpreter to talk to the NDSS Helpline?

You can call the Translating and Interpreting Service (TIS) on 131 450. State your language. Wait to be connected to an interpreter, then and ask for 1800 637 700.

Translating and Interpreting Service (TIS) instructional image

If you are hearing or speech impaired:

  • access the TTY (teletypewriter) on 133 677
  • Speak and Listen on 1300 555 727
    or
  • National Relay Service then enter the number 1800 637 700.

When you are registered with the NDSS you have access to support programs and services, as well as subsidies for diabetes-related products such as needles and syringes.

The NDSS provides a range of support services to help you, your family and your carers learn more about managing life with diabetes. These support services are administered by your local diabetes organisation.

These support services are generally provided free or at a minimal cost to people who are registered with the NDSS.

Read more about our diabetes programs.

Diabetes Australia acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of this Country. We recognise their connection to land, waters, winds and culture. We pay the upmost respect to them, their cultures and to their Elders, past and present. We are committed to improving health outcomes for all Aboriginal and Torres Strait Islander people affected by diabetes and those at risk.

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