Call the NDSS Helpline on 1800 637 700 or email [email protected] The NDSS Helpline service is for people with diabetes, their family members and carers, health professionals, and pharmacies (Access Points). You can call the NDSS Helpline on 1800 637 700 to: talk to a health professional about managing your diabetes get advice on diabetes self-management learn more about NDSS products, services and programs request a replacement registration card update your contact details. Save time by contacting us online with My NDSS My NDSS portal Create an account or log in to the My NDSS portal where you can: instantly update your contact details view a digital copy of your registration card request a replacement registration card easily view your product purchase history and eligibility manage bookings for our support programs submit a ‘contact us’ form for general queries about NDSS. Online enquiries form The online enquiries form can also be used for general queries about NDSS. NDSS Helpline information Call the NDSS Helpline on 1800 637 700 or email [email protected] Helpline hours The NDSS Helpline on 1800 637 700 or email [email protected] is available to support you: Monday to Friday – 8:30am to 8:00pmSaturday – 9:00am to 2:00pm Do you need an interpreter to talk to the NDSS Helpline? You can call the Translating and Interpreting Service (TIS) on 131 450. State your language. Wait to be connected to an interpreter, then and ask for 1800 637 700. If you are hearing or speech impaired: access the TTY (teletypewriter) on 133 677 Speak and Listen on 1300 555 727or National Relay Service then enter the number 1800 637 700. How we can help you When you are registered with the NDSS you have access to support programs and services, as well as subsidies for diabetes-related products such as needles and syringes. The NDSS provides a range of support services to help you, your family and your carers learn more about managing life with diabetes. These support services are administered by your local diabetes organisation. These support services are generally provided free or at a minimal cost to people who are registered with the NDSS. Register with the NDSS Read more about our diabetes programs.