Support Services

Whether you are newly diagnosed, know someone who has diabetes or have been living with diabetes for some time, you and your family are likely to have many questions. The NDSS provides a range of information resources to help you, your family, and carers learn more to manage life with diabetes. These are available free of charge and can be downloaded or requested through the Publications and Resources pages.

The NDSS also provides support and education services, which are generally provided free of charge or at a minimal cost to people who are registered with the NDSS.

Call your local NDSS Agent on 1300 136 588 to discuss services in your area or visit your state and territory website in the State and Territory Agents and Access Points section.

What services are available?

NDSS services include access to:

  • information about diabetes self-management, including information about ordering NDSS products and how to access them, and information on services available in your local area
  • programs and activities for people with diabetes such as healthy eating programs and physical activity programs
  • group support programs, such as peer support for people with type 1 diabetes or young people with diabetes
  • fact sheets, brochures and other resources about diabetes
  • a variety of health professionals.

NDSS Registration Card and Information Book

After you have been diagnosed with diabetes and you have registered with the NDSS, you will receive a registration card and an information book in approximately 10 business days.

The book is designed to give you general information about NDSS services, products and understanding diabetes.

To learn more about registering with the NDSS click here.

NDSS Helpline 1300 136 588

This service is for people with diabetes, their carers, health professionals and NDSS Access Points. When you call you will automatically be directed to the diabetes organisation in your state or territory. You can use this number to:

  • ask questions about NDSS products
  • get advice on diabetes self-management
  • speak with a health professional about managing your diabetes
  • learn more about local NDSS and other health services
  • update your details
  • request a replacement registration card.

The Helpline operates during 8:30am to 5pm Monday to Friday and from 9am to 12pm on Saturdays and national public holidays.

If you need help with English - call the Translating and Interpreting Service (TIS) on 131 450 and ask for the number 1300 136 588.

If you are hearing or speech impaired - access the TTY (teletypewriter) on 133 677, Speak and Listen on 1300 555 727 or Internet Relay at iprelay.com.au then enter the number 1300 136 588.

Individual Support and Education

Regular events are held where you can meet face to face with health professionals such as a credentialled diabetes educator, an accredited practising dietitian and exercise physiologists.

These events are an opportunity for you to ask questions or seek assistance with general diabetes management, dietary guidance, product use as well as receive advice and referral to allied health services for ongoing and additional health management and support advice.

Call your local NDSS Agent on 1300 136 588 to discuss what is available in your area or visit their website to see what events are being held.

Group Education Programs

Group education programs can help you develop skills, knowledge and relationships in a peer support setting. This also gives an opportunity to meet others living with diabetes. Sessions are delivered for all types of diabetes in major cities, regional and rural areas.

You can learn in an informal setting, building confidence in:

  • self-management strategies
  • healthy eating, carbohydrate counting and food choices
  • understanding medications and insulin use
  • dealing with complications that may arise
  • looking after your emotional health
  • physical activities.

Call your local NDSS Agent on 1300 136 588 to discuss what is available in your area or visit their website to see what programs are being held.

Peer Support

Peer Support Groups and events are an opportunity for children, teens and young adults with diabetes to learn about living with diabetes, have fun in a safe and supportive environment and develop social support networks.

Call your local NDSS Agent on 1300 136 588 to discuss what is available in your area or visit their website.

Information Sheets

You can download information sheets covering topics about diabetes type, general diabetes health information, general dietary advice and information about self-management of diabetes. You can find these in the My Diabetes section of this website.

Translated Resources

Seven of the key NDSS factsheets have been translated into ten languages, to support people who speak languages other than English. These seven factsheets are available in Arabic, Simplified Chinese, Traditional Chinese, Greek, Italian, Korean, Spanish, Turkish, Urdu, and Vietnamese. The factsheet on gestational diabetes has also been translated into these ten languages, as well as Hindi, Samoan and Bengali.

The NDSS booklet for women with Gestational diabetes, Caring for yourself and your baby, has been translated into five languages and is also available for download.

You can find these on the NDSS Multicultural Portal.

Health Professionals and Support Care Workers Training

The NDSS provides training for workers who care for or support people with diabetes. People who can access this training include allied health professionals, Aboriginal health workers, bilingual community educators, teachers supporting children in school and pre-school, and disability or aged care workers.

Topics covered in the training sessions include:

  • medications for diabetes management
  • insulin injections and initiation
  • blood glucose monitoring
  • diabetes complications screening
  • prevention and treatment of diabetes complications
  • healthy eating and dietetics
  • physical activity, exercise and diabetes management, balancing food, insulin and activity
  • chronic condition self-management skills.

For further information, or to find out what NDSS support services are available in your local area, call 1300 136 588.

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