Manage your registration
How do I request a replacement card?
If you have lost or damaged your registration card and would like a replacement, fill in this form to request a new NDSS registration card. You can also call the NDSS Helpline on 1800 637 700 to request a replacement card.
How do I update my contact details?
To update your everyday contact details (address/phone/email), fill in this short update your details form. You can also call the NDSS Helpline on 1800 637 700.
You can also use this form to update your communication preferences for receiving information from your local diabetes organisation, or opportunities to participate in research.
Do you need an interpreter to talk to the NDSS Helpline?
You can call the Translating and Interpreting Service (TIS) on 131 450. State your language. Wait to be connected to an interpreter, then ask for 1800 637 700.
How do I update my personal details?
If your name has changed or you would like to update other details in your record please use the Personal details update form, as you will need to include a copy of relevant documents.
To notify the NDSS of changes to your personal details:
- complete a Personal Details Update form,
- include a copy of relevant documents—see form for details.
Send the completed form:
If you start using insulin or a non-insulin injectable medication (such as Byetta® or Victoza®), your doctor or diabetes educator should submit a medication change form or provide a copy of your medication prescription to the NDSS.
The medication change form allows a person—who is already registered for the NDSS—but hasn’t before used an injectable diabetes medication, to access syringes or pen needles through the NDSS.
To notify the NDSS of changes in your medication:
- complete a Syringe or Pen Needle Access form and have the form certified by your health professional, or
- a copy of your medication prescription.
Send the above information: