How do I request a replacement NDSS card? If you have lost or damaged your registration card and would like a replacement, you can request one: on the My NDSS portal by calling the NDSS Helpline on 1800 637 700. How do I update my contact details? You can update your everyday contact details (address/phone/email) instantly on the My NDSS portal, or by calling the NDSS Helpline on 1800 637 700. How do I update my personal details? If your name has changed or you would like to update other details in your record please use the Personal details update form, as you will need to include a copy of relevant documents. To notify the NDSS of changes to your personal details: complete a Personal Details Update form, include a copy of relevant documents—see form for details. Send the completed form: by email to [email protected] (preferred option), or by the methods described in the form. When do I need to tell you about medication changes? If you start using insulin or an approved non-insulin injectable medication (such as Victoza®), your doctor or diabetes educator should notify the NDSS of these changes to your medication, so you will be able to access syringes or pen needles through the NDSS.