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Manage your registration

How do I request a replacement card?

If you have lost or damaged your registration card and would like a replacement, fill in this form to request a new NDSS registration card. You can also call the NDSS Helpline on 1300 136 588 to request a replacement card.

How do I update my contact details?

To update your everyday contact details (address/phone/email), fill in this short update your details form. You can also call the NDSS Helpline on 1300 136 588.

You can also use this form to update your communication preferences for receiving information from your local diabetes organisation, or opportunities to participate in research.

How do I update my personal details?

If your name has changed or you would like to update other details in your record please use the Personal details update form, as you will need to include a copy of relevant documents.

To notify the NDSS of changes to your personal details:

Send the completed form:

Medication changes

If you start using insulin or a non-insulin injectable medication (such as Byetta® or Victoza®), your doctor or diabetes educator should submit a medication change form or provide a copy of your medication prescription to the NDSS.

The medication change form allows a person—who is already registered for the NDSS—but hasn’t before used an injectable diabetes medication, to access syringes or pen needles through the NDSS.

To notify the NDSS of changes in your medication:

  • complete a medication change form and have the form certified by your health professional, or
  • a copy of your medication prescription.

Send the above information: