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Services

Our NDSS information, education and support services help you to manage your diabetes. You can access these services through your local diabetes organisation (NDSS Agent).

People registered with the NDSS are able to access services, support and subsidised diabetes products to assist them to self-manage their life with diabetes.

How do I access NDSS services?

You can find NDSS information, education and support services through:

What services are available?

Registering with the NDSS gives you access to:

  • information on services and diabetes self-management
  • support programs and activities for people with diabetes, such as healthy eating programs and physical activity programs
  • group support programs, such as peer support for people with type 1 diabetes or young people with diabetes
  • fact sheets, brochures and other resources about diabetes.

Find out more about our support programs.

Do I need to pay for your services?

Your local diabetes organisation manages these support services. They’re usually either free of charge or come at a minimal cost if you register with the NDSS.

Call the NDSS Helpline on 1300 136 588 to discuss services or events in your area or visit your local diabetes organisation website.

If you need help with English or if you are hearing impaired, we can assist you.

NDSS registration card and information pack

Registration with the NDSS is free to all eligible individuals diagnosed with diabetes.

After you register you will receive a confirmation via:

  • SMS—containing your NDSS registration number
  • email—with your NDSS registration number, information on where to get products and where to find other useful information (including your local diabetes organisation).
  • letter—information pack containing your NDSS registration card, information booklet and information from your local diabetes organisation.

What’s in your information booklet?

The information booklet gives you general information about NDSS services, products and understanding diabetes.

Women with gestational diabetes receive a different booklet:

Learn more about registering with the NDSS.

Fact sheets

You can download fact sheets on general diabetes health information, types of diabetes, general dietary advice and information on the self-management of diabetes.

Translated resources

Do you need information in another language? We have information available in languages other than English.

These resources provide information on how to manage your diabetes and cover a range of topics such as:

  • diabetes care
  • nutrition
  • exercise
  • pregnancy
  • associated health information
  • the NDSS.

You can print or download the information online. Need hard copies? Call the NDSS Helpline on 1300 136 588 or request them online.

Need more help?

If you have questions about the NDSS, call the NDSS Helpline on 1300 136 588.

Do you need an interpreter to talk to the NDSS Helpline?

You can call the Translating and Interpreting Service (TIS) on 131 450. State your language. Wait to be connected to an interpreter, then ask for 1300 136 588.

Translating and Interpreting Service (TIS) instructional image

Health professionals and support care workers training

The NDSS provides training for workers who care for, or support, people with diabetes. People who can access this training include:

  • health professionals
  • Aboriginal and Torres Strait Islander Health Workers
  • bilingual community educators
  • teachers supporting children at pre-school and school
  • disability or aged care workers.

Topics covered in the training sessions include:

  • medications for diabetes management
  • insulin injections and initiation
  • blood glucose monitoring
  • diabetes complications screening
  • prevention and treatment of diabetes complications
  • healthy eating and dietetics
  • physical activity, exercise and diabetes management, balancing food, insulin and activity
  • chronic condition self-management skills.

For further information, or to find out what NDSS support services are available in your area, call the NDSS Helpline on 1300 136 588.