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Continuous and flash glucose monitoring products

To be eligible for subsidised CGM or Flash GM products through the NDSS you must be registered with the NDSS.

Access to CGM and Flash GM through the NDSS

The Australian Government provides access to subsidised continuous glucose monitoring (CGM) and flash glucose monitoring (Flash GM) products through the NDSS. To be eligible for subsidised CGM or Flash GM products through the NDSS you must be registered with the NDSS.

Once a completed access form is processed by the NDSS, you will receive information confirming your start date and other details. You can visit your preferred NDSS Access Point (usually a community pharmacy) and order your approved supplies.

You should talk with your diabetes health professional and together you can decide if CGM or Flash GM is suitable for you—or the person you care for. This is because not all products are suitable for everyone.

CGM and Flash GM device summary and compatibility chart

This resource has information about the devices subsidised through the NDSS, their compatibility with insulin pumps and smartphone and smart devices, and links to guidelines about appropriate use.


If you are having trouble using your device or you believe that it may be faulty, in the first instance you should contact:

  • AMSL for Dexcom products (1300 851 056) or
  • Medtronic for Medtronic products (1800 777 808) or
  • Abbott Diabetes Care Helpline for FreeStyle Libre products (1800 801 478).

Contacting the supplier rather than ordering additional supplies may mean you are able to receive a replacement product from the supplier, without affecting your annual product supply limits.

Note: You should retain the potentially faulty product so you can let the supplier know the serial number when discussing the nature of the issue with them. This may assist in fixing the problem or alternatively mean that you can receive a replacement product.


All people accessing CGM or Flash GM products and their health professionals should understand the lifespan of the subsidised CGM or Flash GM products available through the NDSS.

CGM and Flash GM products have annual limits which have been developed from the manufacturers recommended usage guide.

Access to CGM or Flash GM products is calculated on the number of items accessed in the last 12 months from the present date.

This determines when you will again be able to order more subsidised supplies. It is recommended you only order one month supply of sensors per order, due to their limited shelf life.

It is recommended to re-order sensors around 14 days prior to running out to ensure uninterrupted access to products i.e. when you start using your second last CGM sensor or last Flash GM.

We understand that some people may need more products to manage their diabetes. If you need further information about NDSS products, please contact the NDSS Helpline on 1800 637 700.

More information and support

Diabetes Australia acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of this Country. We recognise their connection to land, waters, winds and culture. We pay the upmost respect to them, their cultures and to their Elders, past and present. We are committed to improving health outcomes for all Aboriginal and Torres Strait Islander people affected by diabetes and those at risk.

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