Continuous and flash glucose monitoring products
Access to fully subsidised continuous glucose monitoring (CGM) and flash glucose monitoring (Flash GM) products through the CGM Initiative as part of the NDSS are available for eligible people with type 1 diabetes or other conditions very similar to type 1 diabetes. You will find information about the CGM Initiative here.
You should talk with your diabetes health professional and together you can decide if CGM or Flash GM is suitable for you. This is because not all products are suitable for everyone.
Please view the CGM and Flash GM device summary and compatibility chart for information about the devices fully subsidised through the CGM Initiative as part of the NDSS, their compatibility with insulin pumps and smartphone and smart devices, and links to guidelines about appropriate use.
To apply to access fully subsidised CGM and Flash GM products:
- complete the relevant Continuous and Flash Glucose Monitoring Access form
- have the form certified by your health professional—details can be found on the form.
Send the completed form:
- by email to email@example.com (preferred option), or
- posted to GPO Box 9824 in your capital city, or
- faxed to 1300 536 953.
Once your application form has been received and your eligibility confirmed, we will send you an email or letter outlining how to start accessing your device.
Faulty continuous and flash glucose monitoring devices
In the unlikely event you receive a faulty continuous glucose monitoring (CGM) or flash glucose monitoring (Flash GM) product from your Access Point, you should in the first instance contact:
- AMSL for Dexcom products (1300 851 056) or
- Medtronic for Medtronic products (1800 777 808) or
- Abbott Diabetes Care Helpline for FreeStyle Libre products (1800 801 478).
Contacting the manufacturer rather than ordering more supplies may mean you are able to receive a replacement product from the manufacturer, without affecting your annual product supply limits.
Note: You should retain the potentially faulty product so you can let the manufacturer know the serial number when discussing the nature of the issue with them. This may assist in fixing the problem or alternatively mean that you can receive a replacement product.