My NDSS Portal

People living with diabetes who are registered with the NDSS can access the My NDSS portal.

You can access the My NDSS portal from the NDSS website here.

To begin using the My NDSS portal:

1. from the welcome page, you can choose the option to ‘Create My NDSS account’;
2. select ‘Create My NDSS account’;
3. follow the steps to create an account; and
4. once you have successfully created an account, you will be able to sign into the portal at any time. Simply enter your NDSS number, and password and follow the multi-factor authentication steps to gain access to the portal.

If you need assistance creating your ‘My NDSS account’, please contact the NDSS Helpline on 1800 637 700.

Yes, the My NDSS portal will use a two-step identification method referred to as Multi Factor Authentication (MFA). This method safeguards your private and confidential information to prevent cybercriminals from stealing, destroying or accessing your personal data and information. As part of the ‘create an account’ and sign in processes, your mobile device would be used to text you a pin number to verify your identity.

Yes, if you forget your password you will be able to make a request from the login page to reset your password.

Please check all e-mail folders. Your password reset link is sent to the e-mail address we have on file. Please call the NDSS Helpline on 1800 637 700 to check your details are up to date.

As a My NDSS portal user, you will be able to:

• view and update your contact details
• view your NDSS registration number, with availability to a digital image of your NDSS registration card for use at an Access Point
• request a replacement NDSS card
• view your NDSS product access and purchase history
• register for, manage and view NDSS programs and events
• view your Medicare and concession card information
• view your carer information if relevant
• update what type/form of communication from the NDSS you would like to receive, as well as select areas that you would be interested in and
• submit a ‘contact us’ form to communicate with the NDSS staff.

As a My NDSS portal user you will be able to view what NDSS products you are eligible to access, as well as which products you have recently purchased.

You will be able to view your product purchase history, including items you have purchased and how many were bought.

Yes, you can update most of your NDSS contact details through the My NDSS portal, such as your:

• phone numbers
• email address
• residential and postal addresses and
• how you would like to receive communication from the NDSS.

For security reasons, you will not be able to update your name, date of birth, Medicare and/or concession card details. However, you can contact the NDSS to request a change to this information on your NDSS registration.

It is recommended you ‘sign out’ of the My NDSS portal, however you will be automatically logged out when you close the browser.

If you need support with the My NDSS portal, please contact the NDSS Helpline on 1800 637 700.

The My NDSS portal can be accessed on the latest versions of the following desktop browser:

• Microsoft Edge
• Mozilla Firefox
• Google Chrome
• Apple Safari on Mac.

The supported mobile browsers are the latest versions of:

• Apple Safari for iOS
• Google Chrome for Android.

Your My NDSS account will display an image of your NDSS registration that can be used to purchase products at any Access Point