How to access pen needles and syringes If you are registered with the NDSS and use insulin, you can access free pen needles and syringes. When you start insulin: complete a syringe or pen needle access form, certified by your health professional or get a copy of your original medicine prescription. Then, send the information to [email protected]. Your health professional can also complete and submit your access form online. Ordering and costs Once your access is approved, you can order your pen needles or syringes at a local NDSS Access Point. You do not need to pay a co-payment. State and territory governments cover the co-payments for pen needles and syringes. This means they are free for you. You cannot get medicines (including insulin) through the NDSS. You will need a prescription to get these. More information and support Call the NDSS Helpline on 1800 637 700 or email [email protected] to find out more about subsidised diabetes products View and download product access and order forms Find a pharmacy near you by visiting the Healthdirect website Get support to start insulin with the Living with Insulin online modules. Last updated: July 2026