Continuous glucose monitoring products

The Australian Government provides access to subsidised CGM for eligible people registered with the NDSS.

CGM devices help people living with type 1 diabetes, or other rare conditions, to keep their blood glucose levels in their target range. This can help reduce the risk of severe low glucose events and diabetes-related complications.

Who can access subsidised CGM products

All people living with type 1 diabetes can apply for access to subsidised CGM products, including:

• children and young people aged under 21 years
• adults aged 21 years or older
• women who are actively planning pregnancy, pregnant, or immediately post-pregnancy

Children and young people under 21 years with conditions similar to type 1 diabetes and who need insulin may also apply.

How to access CGM products

Step 1: Talk with an authorised diabetes health professional

See an authorised diabetes health professional. They can check if you are eligible and help you choose a CGM product that suits your needs.

Authorised health professionals include:

• endocrinologists (diabetes specialist doctors)
• credentialled diabetes educators
• physicians or paediatricians who specialise in diabetes.

General practitioners and practice nurses are not authorised to certify CGM access forms.

Credentialled diabetes educators are not authorised to certify CGM access forms for young people diagnosed with “other” eligible conditions.

Step 2: Complete and submit a CGM access form

Your authorised health professional may complete your access form online through the NDSS Health Professional Portal. Your access is usually confirmed within minutes once complete.

You can also:

• download and complete the relevant CGM product access form
• ask your authorised health professional to certify the form
• submit the form by:
  • email to [email protected]
  • post to GPO Box 9824 in your capital city
  • fax to 1300 536 953

Once your access is confirmed, we will send you an email or letter explaining how to access your products.

How many products you can access

There are limits on how many CGM products you can access each year.

These limits are based on:

• the lifespan of each CGM device, as advised by the manufacturer
• how many CGM products you have accessed in the past 12 months from the present date.

We recommend ordering one month’s supply at a time, as CGM products have a short shelf life.

Re-order your sensor around 14 days before you run out, or when you start using your second-last sensor. This helps make sure you always have supplies.

We understand that some people may need more products to manage their diabetes. Call the NDSS Helpline on 1800 637 700 for more information.

Troubleshooting CGM devices

If your CGM device is not working properly or you think it may be faulty, do not order a replacement through the NDSS. This will use up your annual product limit.

Instead, contact the product supplier and have your device serial number ready:

• Dexcom products: Call AMSL on 1300 851 056
• MiniMed products: Complete the contact form
• FreeStyle Libre products: Call Abbott on 1800 801 478

Changing or stopping CGM use

Talk to your health professional if you are thinking about changing CGM products or stopping CGM use.

Complete and submit the Update or Ceasing Access form if you:

• want to change to a different CGM device or
• decide you no longer want to use CGM.

Last updated: July 2026