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Urgent Product Defect Correction: MyLife App – versions 2.0.1, 2.0.2, 2.1.0


TGA Reference: RC-2023-RN-00217-1
ARTG: 296368
Sponsor: Ypsomed Australia – [email protected]

Users have reported that a recently delivered bolus is not displayed on the Last Value page and is also not displayed in the logbook of the MyLife app.

If a running bolus on the MyLife YpsoPump is ending and communicated to the app at the same time as the app attempts to synchronise with the MyLife Cloud account, it is possible that the MyLife App fails to log the finished bolus.

Consequently, the calculated insulin on board in the MyLife App will be too low. With subsequent insulin deliveries, this might lead to an increased risk of hypoglycaemia.

Customers are advised to institute the following workaround while awaiting the software update:

  1. In the MyLife App, go to Settings – Personal Data.
  2. Tap “Sign out”.
  3. Then tap “Sign in” to log in to their MyLife Cloud again. Important: do not select “Keep me logged in”.
  4. Until the bug fix release is available, perform the synchronisation manually once a day by tapping the cloud sync button on the home screen. The software update is expected mid-March 2023.

The sponsor is expected to dispatch letters to all affected customers within two working days of the agreed date. Please do not contact the sponsor for further information unless you believe that you have the goods under recall and have not received a recall letter. The full notice can be found here.

Diabetes Australia acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of this Country. We recognise their connection to land, waters, winds and culture. We pay the upmost respect to them, their cultures and to their Elders, past and present. We are committed to improving health outcomes for all Aboriginal and Torres Strait Islander people affected by diabetes and those at risk.

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