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Changes to the NDSS from 1 March 2022

Changes from 1 March 2022: Dexcom G5 Mobile CGM system—DELISTING

Updated 8 February 2022

Dexcom G5 Mobile CGM system—DELISTING

From 1 March 2022, the Dexcom G5 Mobile CGM system (Dexcom G5 Mobile sensor and transmitter products) will be removed from the range of devices available through the NDSS and will no longer be available through NDSS Access Points.

The delisting of Dexcom G5 follows the announcement by AMSL Diabetes that it is discontinuing sales of Dexcom G5 products in Australia.

Dexcom G6 CGM system

To coincide with the delisting of Dexcom G5, from 1 March 2022, the Dexcom G6 CGM system will be available through the NDSS to all people who meet the eligibility criteria.

Note: Dexcom G6 products have been available to access through the NDSS on a limited basis for Tandem t:slim X2 insulin pump users only since 18 January 2021. From 1 March 2022, this restriction will be removed and Dexcom G6 will be available to all people who meet the eligibility criteria and choose this device in consultation with their diabetes health professional.

Current users of the Dexcom G5 Mobile CGM system

In order to ensure that access to CGM products and continuity of care is maintained for users of Dexcom G5, the NDSS is supporting people with diabetes through the change to a replacement device.

Users of Dexcom G5, will be automatically updated to Dexcom G6 on 1 March 2022. There is no requirement for these people to see their diabetes health professional. However, if people have concerns, questions or require assistance transitioning to the new device, or wish to discuss using an alternate device, they should make an appointment with their diabetes health professional as soon as possible.

Starter kits

No starter kit is required for Dexcom G5 users automatically updating to Dexcom G6. However, people should consult their diabetes health professional if they have concerns or require assistance transitioning to the new device.

Eligibility criteria

The eligibility criteria to access CGM and flash glucose monitoring products have not changed.

Access forms

From 1 March 2022, updated Continuous and Flash Glucose Monitoring Access forms will be available on the NDSS website.

Authorised certifiers

There are no changes to the health professionals authorised to certify Continuous and Flash Glucose Monitoring Access Forms. Only health professionals listed on the Continuous and Flash Glucose Monitoring Access forms can certify access.


Frequently asked questions for current users of Dexcom G5 Mobile

Why is Dexcom G5 Mobile being removed from the range of devices available through the NDSS?

AMSL Diabetes has announced that it will soon discontinue sales of Dexcom G5 Mobile sensor and transmitter products in Australia due to supply chain issues experienced by the manufacturer.

Why is Dexcom G5 Mobile being removed so soon?

In response to the announcement by AMSL Diabetes, from 1 March 2022 Dexcom G5 Mobile will not be available through the NDSS. The Australian Government is taking this action quickly to ensure that the supply chain issues experienced by the manufacturer don’t impact your access to CGM products or continuity of care. The NDSS will support you through a simple process to change to a new device.

How do I change to a new device?

On 1 March 2022 you will be automatically updated to the Dexcom G6 CGM system and will be able to order Dexcom G6 sensor and transmitter products through NDSS Access Points (usually your local pharmacy) from this date.

Do I need to see my diabetes health professional or fill in any forms?

As this update will occur automatically, you will not be required to see your diabetes health professional or fill in a form. However, if you have any concerns, questions or require assistance changing to this new device, or wish to discuss using an alternate device, we encourage you to make an appointment with your diabetes health professional as soon as possible.

Is Dexcom G6 different to Dexcom G5?

Dexcom G6 functions in a similar way to your current device, with some additional features. Please note, Dexcom G6 uses a different type of sensor and transmitter than you are currently using. The Dexcom G6 transmitter also has a lifespan of three months, however the Dexcom G6 sensor lasts for 10 days.

What should I do once I’ve been automatically updated to Dexcom G6?

Ordering supplies

The next time you need supplies after 1 March 2022, place your order through an NDSS Access Point (usually your local pharmacy) as you normally would. The system will identify that you have updated to a new device and the Access Point will order Dexcom G6 sensor (NDSS Product code 960) and transmitter (NDSS Product code 955) products for you.

Using the device

Dexcom G6 works with:

  • Compatible iOS (Apple) or Android smartphone or smart device, OR
  • Dexcom G6 Mobile Receiver, OR
  • Tandem t:slim X2 Insulin Pump
  • mylife YpsoPump Insulin Pump.

I use the mobile app to monitor glucose readings, do I need a new app?

Yes, Dexcom G6 uses a different mobile app to Dexcom G5.  If you use a compatible iOS (Apple) or Android smartphone or smart device to monitor glucose readings, you will need to download the free Dexcom G6 mobile app. You must use your same log in credentials when setting up the Dexcom G6 app. For information about compatible iOS (Apple) and Android devices for use with Dexcom G6 visit: dexcom.com/compatibility.

I use a receiver to monitor glucose readings, do I need a new receiver?

Yes, Dexcom G6 uses a different receiver to Dexcom G5.

How do I get a new receiver?

If you currently use a receiver (an alternative to using a compatible mobile device) and would like to continue to do so, you can order a Dexcom G6 Receiver from AMSL Diabetes. If your current Dexcom G5 Receiver is within the warranty period, you can order a free Dexcom G6 Receiver. If your current Dexcom G5 Receiver is out of warranty, you can order a discounted Dexcom G6 Receiver at the price of $200. To order a Dexcom G6 Receiver contact AMSL Diabetes on 1300 851 056.

Where can I find information about how to use the Dexcom G6 CGM system?

For information, tutorials and guides for using Dexcom G6 visit: amsldiabetes.com.au/resources.

If you have any concerns or require assistance using your new device, please make an appointment with your diabetes health professional as soon as possible.

What if I want to change to a different continuous or flash glucose monitoring system?

If you would prefer to change to an alternate device (other than Dexcom G6), make an appointment with your diabetes health professional as soon as possible to discuss changing to an alternate continuous or flash glucose monitoring system. Your diabetes health professional will be able to provide guidance on the most appropriate alternative and complete the relevant documentation to enable your access to a new device.

Find out more about devices subsidised through the NDSS, their compatibility with insulin pumps and smartphone and smart devices, and links to guidelines about appropriate use.

Diabetes Australia acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of this Country. We recognise their connection to land, waters, winds and culture. We pay the upmost respect to them, their cultures and to their Elders, past and present. We are committed to improving health outcomes for all Aboriginal and Torres Strait Islander people affected by diabetes and those at risk.

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