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Access Point system issues – June 2023


The National Diabetes Services Scheme (NDSS) deployed a new system release on Monday 5 June 2023 to Access Points (primarily community pharmacy) for processing NDSS subsidised transactions for people living with diabetes.

Since the new system release, the NDSS has identified some issues that we are actively working to resolve. These issues may impact the ability for some eligible NDSS Registrants to order subsidised products.

Access Points are being provided with regular updates on the resolution of these issues. Please be assured the NDSS is committed to providing the best possible service and are working quickly to resolve these issues to ensure timely access to subsidised products.

Please contact the NDSS Helpline on 1800 637 700 for further information.

Diabetes Australia acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of this Country. We recognise their connection to land, waters, winds and culture. We pay the upmost respect to them, their cultures and to their Elders, past and present. We are committed to improving health outcomes for all Aboriginal and Torres Strait Islander people affected by diabetes and those at risk.

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