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Urgent Product Defect Correction: Android FreeStyle LibreLink app on Android 13 operating system (OS)


TGA Reference: RC-2023-RN-00127-1
ARTG: 363331

Abbott has recently discovered that when using smartphones with the Android 13 operating system, users may experience extended periods of signal loss in the FreeStyle LibreLink app. In these situations, users of glucose alarms may not receive low glucose and high glucose alarms. This does not impact the ability to get glucose readings by scanning the sensor.

Abbott advises that if you have not installed Android 13 OS, to consider waiting until the FreeStyle LibreLink app update becomes available in the coming weeks.

The full notice can be found here

Please reach out to the FreeStyle Libre customer service team on 1800 801 478 between 8am and 6pm AEDT, Monday – Friday, for further support.

Diabetes Australia acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of this Country. We recognise their connection to land, waters, winds and culture. We pay the upmost respect to them, their cultures and to their Elders, past and present. We are committed to improving health outcomes for all Aboriginal and Torres Strait Islander people affected by diabetes and those at risk.

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