What help can I get?
If you live with diabetes and are feeling overwhelmed, you are not alone. Help and support is available.
Where can I find services near me
You can access NDSS information, resources and support services through your local diabetes organisation (NDSS Agents). They are in all capital cities and in some regional areas.
Find your local diabetes organisation.
Where can I find resources
Where can I find information in other languages
We have translated many of our fact sheets into other languages.
Who do I call if…?
I have medical issues—for medical-related questions, medication issues or changes, you should always ask your doctor or diabetes educator. In an emergency, call an ambulance on 000.
I need a prescription—see your doctor or endocrinologist (diabetes specialist doctor).
I need general information about diabetes—talk to your doctor, diabetes educator, or the NDSS Helpline on 1800 637 700.
I need diabetes supplies—find out more about products and how to access NDSS subsidised products.
I need someone to talk to—
- NDSS Helpline on 1800 637 700.
- Lifeline on 13 11 14
- Kid’s helpline on 1800 55 1800
- See your GP for a referral to a psychologist. You can find more information about Medicare rebates for psychological services at Australian Psychology Society.
Other resources on transition
- as1diabetes—a national website to support children and young people with diabetes and their families/friends produced by Diabetes NSW.
- Transition Care Network—provides comprehensive services and resources to young people with chronic conditions in NSW.
- Checklist for young people with type 1 diabetes (PDF) to review their knowledge of the disease before leaving paediatric services.
- Transition… It’s All About Growing Up and Moving On (PDF)
- Stay Connected—a transition pack for health professionals and consumers to assist young people transferring from paediatric to adult diabetes care. Available from Lilly Diabetes, email: or call 02 9325 4444.
- Z card highs and lows fold-out card—to order call the NDSS Helpline on 1800 637 700.
Life choices—alcohol/drugs/sexual health
- alcohol and type 1 diabetes booklet
- drug use and type 1 diabetes booklet
- Young women with diabetes: your periods, contraception, pregnancy and diabetes
Education and work
Read more about making diabetes fit with your life and not vice versa.
Read more about the mental health risks associated with chronic illness–dealing with challenges and setbacks.
Chatting and networking
Make sure you check out more information sources in our useful links.