Changes from 30 May 2022: FreeStyle Libre sensors—DELISTING Updated 10 May 2022 From 30 May 2022, FreeStyle Libre sensors will be removed from the range of products available through the National Diabetes Services Scheme (NDSS). Abbott Diabetes Care has advised that it will soon be replacing FreeStyle Libre with FreeStyle Libre 2 sensors in Australia. FreeStyle Libre 2 has been available through the NDSS since 1 August 2021 and will continue to be available. Current users of FreeStyle Libre sensors In order to ensure that access to products and continuity of care is maintained for users of FreeStyle Libre, the NDSS and Diabetes Australia are supporting people with diabetes through the change to a replacement device. Users of FreeStyle Libre, will be automatically updated to FreeStyle Libre 2 on 30 May 2022. There is no requirement for these people to see their diabetes health professional or fill in any forms. However, people should make an appointment with their diabetes health professional as soon as possible if they: have concerns, questions or require assistance transitioning to the new device, or wish to discuss using an alternate device. Starter kits No Starter Kit is required for users of FreeStyle Libre 2. Eligibility criteria The eligibility criteria to access CGM and flash glucose monitoring products have not changed. Access forms Updated Continuous and Flash Glucose Monitoring Access forms will be available on the NDSS website at forms. Authorised certifiers There are no changes to the health professionals authorised to certify Continuous and Flash Glucose Monitoring Access Forms. Only health professionals listed on the Continuous and Flash Glucose Monitoring Access forms can certify access. Frequently asked questions for current users of FreeStyle Libre Why is FreeStyle Libre being removed from the range of devices available through the NDSS? Abbott Diabetes Care has advised that it will soon be replacing FreeStyle Libre with FreeStyle Libre 2 sensors in Australia. In response to this announcement, from 30 May 2022 FreeStyle Libre sensors will not be available through the NDSS. FreeStyle Libre 2 has been available through the NDSS since 1 August 2021 and will continue to be available. This change does not impact your eligibility to access other products through the NDSS. The NDSS and Diabetes Australia will support you through a simple process to change to a new device. How do I change to a new device? On 30 May 2022 you will be automatically updated to FreeStyle Libre 2 and will be able to order FreeStyle Libre 2 sensors through NDSS Access Points (usually your local pharmacy) from this date. Do I need to see my diabetes health professional or fill in any forms? As this update will occur automatically, you will not be required to see your diabetes health professional or fill in a form. However, if you have any concerns, questions or require assistance changing to this new device, or wish to discuss using an alternate device, we encourage you to make an appointment with your diabetes health professional as soon as possible. Is FreeStyle Libre 2 different to FreeStyle Libre? FreeStyle Libre 2 functions in a similar way to your current device, with some additional features such as optional real-time alarms for high or low glucose levels and signal loss. Please note, FreeStyle Libre 2 uses a different type of sensor than you are currently using. The FreeStyle Libre 2 sensor also has a lifespan of 14 days. Where can I find information about how to use FreeStyle Libre 2? For information, tutorials and guides for using FreeStyle Libre 2 go to freestylelibre.com.au/product-support or call FreeStyle Libre Customer Care on 1800 801 478. If you have any concerns or require assistance using your new device, please make an appointment with your diabetes health professional as soon as possible. What should I do once I’ve been automatically updated to FreeStyle Libre 2? Ordering supplies The next time you need supplies after 30 May 2022, place your order through an NDSS Access Point (usually your local pharmacy) as you normally would. The system will identify that you have updated to a new device and the Access Point will order FreeStyle Libre 2 sensors (NDSS Product code 970) products for you. Using the device FreeStyle Libre 2 works with: Compatible iOS (Apple) or Android smartphone using the FreeStyle LibreLink app, OR FreeStyle Libre 2 reader. I use the FreeStyle LibreLink app on my smartphone to monitor glucose readings, do I need a new app? FreeStyle Libre 2 sensors are compatible with the FreeStyle LibreLink app. If your FreeStyle LibreLink app works with a FreeStyle Libre sensor it will work with FreeStyle Libre 2 sensors. You will need to have the latest version of the app downloaded. For information about compatible iOS (Apple) and Android devices for use with FreeStyle Libre 2 go to freestylelibre.com.au/product-support. I use a reader to monitor glucose readings, do I need a new reader? Yes, you will need a different reader. If a reader is required, you can order a free FreeStyle Libre 2 reader from ScanMySensor.com.au. What if I want to change to a different continuous or flash glucose monitoring device? If you would prefer to change to an alternate device (other than FreeStyle Libre 2), make an appointment with your diabetes health professional as soon as possible to discuss your options. Your diabetes health professional will be able to provide guidance on the most appropriate alternative and complete the relevant documentation to enable your access to a new device.
